Postbox - a user testimony

This is a testimonial for Postbox, a Windows email client.

A year or so ago, I purchased Postbox email client software. It promised a better way of handing email by threading messages of a 'conversation'.

As a Thunderbird user, quite a lot of Postbox was familiar, but some quite unfamiliar and took a lot of experimentation to understand how to use it to best suit my needs.

The documentation was little help. At various times I have tried to find answers at Postbox's site, but it is apparent that self help prevails and it is difficult to get help to problems.

The last straw has been the experience of changing the password on one of my POP sources. Postbox advises that the authentication (using the old password stored in its password store) has failed, and then freezes. The work around was to start Postbox and cancel the request for the password to the password store, then to go into the password store and delete the entry. This allows Postbox to prompt for the password on the next try and all works ok (so long as you enter the correct password, otherwise you freeze again).

I sent two messages related to this problem to Postbox's support and they have at this point been ignored. Support is lacking!

Some correspondents have commented on the difficulty they experience in replying inline to a quoted email, and I can see from the different ways that various correspondents have highlighted their responses, that the email from Postbox is not if a format that is suited to their quote/response facility.

The password episode is the prompt to ditch this software, writing off as wasted the expense and considerable time to try to exploit Postbox. Even if it had not cost money (and it is such a popular application, it is even cheaper now than when I bought it), the gross waste of time in migration and learning a new product, then migrating back to Thunderbird has been huge.

Thunderbird might have an uncertain future, but for me, the future certainly does not include Postbox! Whilst Mozilla might think there is not a big future for further enhancement of a desktop only email client, that is all Postbox ever seemed to me in use over the last couple of years... just not a very good one.

So to all my correspondents who have endured this experiment, my apologies... Thunderbird is back in use here.

07/09/12

VK1OD on the 'net. I appreciate feedback, click on the ... in webm...@vk1od.net for my email address.